Position Summary
Key Role Description
The Assistant Manager – Executive Service Center is a people and operations leader within the Enterprise Operations Xcellence (EOX) team, responsible for leading approximately 30-40 Executive Experience Coordinators who provide integrated administrative and office experience support to Partners, Principals, and Managing Directors (PPMDs). This role ensures consistent, high-quality, and seamless service delivery across US and USI teams by balancing workforce capacity, setting transparent performance expectations, coaching team members, resolving operational issues, and building trusted relationships with PPMDs, US and USI Managers, and Executive Service Center (ESC) stakeholders.
The successful candidate will serve as the shift lead and subject matter expert for Executive Service Center processes, Deloitte business knowledge, tools, policies, service standards, and escalation pathways. This position requires sound judgement, strong communication, a collaborative leadership style,
and the ability to lead teams effectively in both virtual and in-person environments.
Work you'll do
As a Services Assistant Manager, Corporate Services on the Executive Service Center team, you will be responsible for:
• Leading, engaging, and developing a team of approximately 30-40 Executive Experience Coordinators across virtual and in-person environments
• Managing daily work allocation, staffing coverage, schedules, leave planning, and shift handoffs to support accurate and timely service delivery
• Monitoring quality, productivity, responsiveness, compliance, and stakeholder feedback; providing coaching, documenting performance, and addressing employee matters
• Serving as the shift lead and subject matter expert for Executive Service Center processes, tools, policies, service standards, and escalation pathways
• Building relationships with PPMDs, US and USI Managers, and cross-functional support teams while identifying workflow improvements and suppo
📌 Services Assistant Manager (Pune)
🏢 Deloitte
📍 Pune