About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary

We are seeking a commercially astute and technically visionary Director to own Firstsource's largest and most strategic AI & Cloud client portfolios. You will act as executive sponsor for multiple key accounts, setting delivery strategy and governance across programmes,



while mentoring a team of Associate Directors and delivery leaders. With 18+ years of experience, you bring deep Python and Generative AI expertise, enterprise cloud architecture mastery, and the executive presence to influence and win at the CXO level.

Key Responsibilities

Portfolio Strategy & Solutioning

• Define multi-year account strategy and win plans across the top client portfolio.

• Set enterprise architecture standards for client solutioning across Azure, AWS, and GCP.

• Approve major deal architecture, pricing, and delivery models for strategic pursuits.

• Represent Firstsource's AI delivery capability to C-suite client sponsors and industry analysts.

Engineering Leadership & Delivery

• Lead a portfolio of client delivery teams (20–40 engineers and architects) across geographies via Associate Directors and Senior Managers.

• Own portfolio-level P&L;, resource planning, and executive-level account reporting.

• Establish

📌 Director - AI Delivery Implementation (Chennai)
🏢 Firstsource
📍 Chennai