Primary Purpose of Position:
Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.

Essential Functions:
• Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
• User administration/privileges
• Configuration and testing of software changes and operational processes
• Interface/integration configuration, testing, and support
• Assistance resolving escalated problems
• Migration of changes and problem resolutions to production environments
• System availability
• Performance troubleshooting
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Business Continuity/Disaster Recovery assistance
• Working with CRD colleagues to smoothly transition new clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement,



enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

Non-Essential Functions:
• Perform other duties as assigned.

Requirements and Qualifications:
• A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
• A minimum of 5+years of progressively responsible experience.
• Experience in managing and supporting mission critical production software applications is required.
• Experience with SQL, MS SQL Server preferred.
• Experience in DevOps (or related) technologies is preferred.
• Proven ability to work in a mission-critical operations and production support workplace.
• Experience or familiarity with servers and networks is preferred.
• Prov

📌 SaaS Onboarding Analyst, Officer (Hyderabad)
🏢 State Street
📍 Hyderabad