SAP EWM Consultant :- Role Summary
We are seeking an experienced SAP EWM AMS Consultant to provide end-to-end Application Maintenance and Support (AMS) services for a complex global warehouse landscape spanning North America and Europe. The consultant will be responsible for supporting SAP EWM 9.4 and SAP S/4HANA EWM 2023 environments, ensuring secure warehouse operations across multiple factories and distribution centers through effective incident management, problem resolution, monitoring, change management, and continuous service improvement.
The role requires strong functional and technical expertise in SAP EWM, excellent troubleshooting abilities, integration knowledge, and the capability to support a 24x7x365 global business environment.
Experience Requirements
• 5 -12+ years of SAP EWM support experience.
• Proven experience in AMS environments supporting global warehouse operations.
• Experience supporting multi-site factories and distribution centers.
• Hands-on experience in SAP EWM 9.4 and SAP S/4HANA EWM.
• Strong exposure to warehouse automation and integration technologies.




• Experience handling production support, deployments, testing, and RCA activities.
• Demonstrated experience in SLA-driven support environments.
Key Responsibilities
Application Support & Incident Management
• Provide L1, L2, and L3 support for SAP EWM apps across multiple warehouse sites.
• Manage incidents, service requests, problems, and changes through ServiceNow.
• Analyze, troubleshoot, and resolve production issues within agreed SLA timelines.
• Support business-critical warehouse operations including:
o Inbound processing; Putaway ; Production staging and receiving
o Picking and packing ; Outbound shipping ; Inventory management
o Cycle counting ; Cross-docking ;Loading and yard processes
o Quality management ; Value Added Services (VAS)

Monitoring & Operational Support
• Perform proactive application monitoring and resolution of EMS alerts.
• Monitor interfaces, queues, a

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