About RTDS Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000 clients across the globe, consistently guaranteeing exceptional services. Our continuous innovation-led services include - Managed Cloud Hosting Services AWS Cloud Services Public Cloud Solutions Cybersecurity Solutions Job responsibilities Monitor, maintain, and troubleshoot Citrix CVAD components including Delivery Controllers, VDAs, Store Front, Studio, and Director. Perform application publishing, VDA registration checks, and basic image updates. Manage user sessions, profile issues (Citrix UPM, FSLogix), and login performance Perform basic Net Scaler Gateway and load balancing configuration checks. Monitor health status, SSL certificate expiry, and HA pair status. Escalate major Net Scaler configuration changes or advanced troubleshooting to L3.



Manage user accounts, security groups, and permissions in Active Directory. Troubleshoot Group Policy (GPO) application issues. Perform DNS record checks and updates; coordinate DHCP reservations as required. Proactively monitor system health and performance using Citrix Director and other tools. Handle incidents, service requests, and changes per ITIL process guidelines. Document troubleshooting steps and resolutions in the knowledge base. Work closely with L3 engineers for escalated cases. Coordinate with networking, storage, and security teams for issue resolution. Support planned maintenance activities, patching, and system updates. Required Skills Working knowledge of Citrix Studio, Director, Store Front, and Net Scaler ADC. Hands-on experience with Windows Server (2016/2019), Active Directory, Group Policies, and DNS. Familiarity with PVS/MCS, FSLogix, and Citrix UPM. Understanding of netwo

📌 Technology Support Engineer Ii (Haryana)
🏢 Real Time Data services
📍 Haryana