Meet the Team
CX Expert Care is a team of elite technical experts whose #1 focus is to help customers operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. The team is a group of highly skilled, energetic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team.
Your Impact
As a Consulting Engineer (CE) within Cisco Customer Experience (CX), you are a critical customer-facing technical leader responsible for driving customers’ business outcomes and increasing their loyalty and satisfaction through the value of Cisco’s technical services. Working with designated high-demand customers, you will ensure they receive premium-level technical support across every phase of the Data Center technology lifecycle. As the liaison between the customer and Cisco’s support organization,
you will track everyone and everything that touches Cisco technical services—assessing the criticality of situations, resolving optimal path to resolution, and communicating directly with customers and partners during high-severity issues. You will review data and analyze trends to identify problems holistically and strengthen customer networks with proactive, analytics-driven solutions. With significant exposure both internally and externally, and collaborating across cross-functional teams to achieve key performance indicators, you will have a genuine opportunity to make a difference in the customer experience.
• Act as the technical focal point for complex Data Center network problem resolution, solve and resolving customer issues end-to-end across Cisco’s Data Center portfolio—including Nexus switching, ACI fabrics, UCS compute, and storage networking—spanning Layer 2/3 network fabric, ov
📌 Consulting Engineer (Mumbai)
🏢 Cisco
📍 Mumbai