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Job Details
About the Role:
Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partners? Do you thrive in a fast-paced environment where every incident resolved and change implemented makes a tangible impact? If so, we’re looking for you to join our EDI Axway Support team
As an EDI Axway Support Administrator, you’ll be the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You’ll work collaboratively with cross-functional teams to troubleshoot issues, implement changes,
and maintain the stability of our EDI systems
Key Responsibilities
Incident Management:
• Monitor and respond to EDI-related incidents promptly to minimize downtime
• Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented
• Escalate critical issues to appropriate teams while maintaining ownership until resolution
Change Management:
• Implement EDI configuration changes, partner setups following established change control processes
• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption
System Monitoring & Maintenance:
• Use monitoring tools to proactively identify potential issues and address them before they escalate
• Perform routine maintenance and upgrades on Axway systems to ensure optimal performance
Collaboration & Communication:
• Act as a liaison between business users, trading partner
📌 EDI Axway Support Specialist (Pune)
🏢 Cencora
📍 Pune