It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Work Requirements:
This is a hybrid mode role, requiring employees to work from the office 2 days per week.
Work Location - New Delhi
The position follows a five-day workweek, Monday through Friday. Flexible Working Hours.
Desktop Support Associate
Key Technical Skills
• OS Support: Windows 11, macOS, Windows Server fundamentals
• Hardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals — Setup, configuration, and diagnosis
• Active Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting
• Endpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools
• Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)
• Email & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting
• Remote Support Tools: GoToAssist and Remote Desktop
• Imaging & Deployment: OS imaging,
application packaging/deployment
• Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)
• VPN & Remote Access: Configuration and troubleshooting for remote users
• Asset Management: Hardware/software inventory tracking, license management
• Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7
• SIEM Tools: Rapid7 — log analysis and correlation
• Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM
• Network Security: Firewalls, IDS/IPS, VPN, network segmentation
• Vulnerability Management: Qualys, patch management processes
• Cloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools
• Incident Response: Threat detection, containment, forensic analysis, root-cause investigation
• Scripting/Automation: PowerShell for security automation
• Phishing & Email S
📌 Desktop Support Associate (India)
🏢 Cisive
📍 India