FI Reference team is responsible for collection, maintenance, analysis and dissemination of high-quality reference and pricing content for Fixed Income clients using Workspace, DataScope and other products.

The profile pertains to project deliveries and working on pivotal initiatives to either onboard content or migrate existing content.

FI Reference group covers vast asset classes within Fixed Income, - International Bond market consisting of non-securitized Eurobonds and Global USD debt. Market instruments including Government & Corp Bonds, - Domestic markets for non-securitized Fixed Income securities in North America, Great Britain & Ireland. The Service team will handle queries that are posted for Content.

Purpose of this role is to use expertise, skills and specific knowledge within the FI Reference content to provide explanation, mentorship and make vital corrections/improvements in the content to support client queries/concerns. This role which requires advanced knowledge of Terms and conditions. The incumbent will be responsible to analyze client queries,



share results and suggest improvement areas and play active role in reducing data corrected SRs and overall customer experience. Active and successful collaboration with various internal teams from business representatives to development teams is central to the role. This role will suit candidates who are technically minded and self-driven, with a thirst for discovering new areas and applying technical and content knowledge to recent data. The successful candidate is encouraged to work on new data implementation with mentorship.

Role Responsibilities
-Reciprocate the queries received through chat room, Omni channel, service cloud and on emails
-Conduct detailed investigation and respond if it is a search and explanation queries and make basic corrections in case of DC cases which require short time to fix.
-Liaise with Production teams to get queries resolved.
-Gathering, analyzing and applying informatio

📌 Senior Content Analyst (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru