Role Overview:

The Product Manager – Operations owns the “How, When, and Does it actually work in the real world” of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners.

You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners.

Key Responsibilities:

1. Delivery & Execution Ownership
- Own end-to-end product delivery from roadmap → rollout
- Translate priorities into execution plans, sprint goals, and delivery milestones
- Ensure predictable delivery across teams and vendors
- Identify and mitigate delivery risks proactively

2. Release Planning & Go-Live Readiness
- Define and drive release planning and rollout strategy
- Establish and enforce go-live criteria, including:

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- Product readiness (features, performance)
- Content readiness
- Program/state readiness (training, onboarding)
- Ensure 100% readiness before academic/program cycles





3. Cross-Team Coordination & Dependency Management
- Manage dependencies across:

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- Product
- Engineering
- Tech support
- Program (State, MEL, LxD)
- Vendors / external partners
- Act as the central coordination layer ensuring alignment and execution velocity

4. Product Stability & Quality
- Own product quality and stability in production

Ensure alignment on:

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- Functional testing, regression, UAT completeness
- Performance benchmarks (e.g., concurrency, latency)
- Define and track product stability metrics
- Drive post-release fixes and continuous improvements

5. Issue Resolution Systems
- Establish and manage structured issue resolution:

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- Ticketing systems with status tracking
- Explicit workflows: raised → in progress → resolved
- Ensure visibility of issues to program teams and end users
- Enable bot-based or self-serve support systems where applicable

6. Scale Readiness

📌 Product Manager - Operations (Bengaluru)
🏢 Quest Alliance
📍 Bengaluru