Job Description:
Job Title: Production Specialist
Corporate Title: AVP
Location: Pune, India

Role Description
- Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications.
- The AFC (Anti-Financial Crime) line of business has a current portfolio of 30+ applications. The organization is in process of transforming itself using Google Cloud and many recent technology offerings.
- As an Assistant Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications.
- You will also be working as application lead and will be responsible for technical & operational processes for all application you support.

What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)




- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities
- Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
- Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfilment, Change Management, Knowledge Management, and Problem Management.
- Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties.
- Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration.
- Define and track KPIs, SLAs and operational metrics to

📌 Production Specialist, AVP (Pune)
🏢 Deutsche Bank
📍 Pune