Associate Support Consultant- Pune
We are seeking passionate and driven individuals to join our team as Associate Support Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you
Mandatory Skills
Excellent verbal and written communication
Troubleshooting experience
Required Experience: 1-3 years.
Working Arrangements: 24x7 rotational shift
Skills
Good analytical and problem-solving skills.
Robust team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
Job Responsibilities:
Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product management department to improve on current design or to identify possible problems with design.
Stay abreast of current technology in products, design changes, and new products offered.
Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Open to work in 24x7 rotational shifts.
Preference
Healthcare knowledge and experience
International Helpdesk or Call cen
📌 Associate Support Consultant (Pune)
🏢 Veradigm
📍 Pune