Our search for better is changing the lives of our patients. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We're looking for a motivated and passionate individual to join our team as an On-Site Support Lead APAC, to have real impact and bring Forever Caring to life.

In this role, you'll play a key part in on-site support, working alongside a dynamic team that values innovation, collaboration, and continuous growth.

Your key responsibilities will include:
Regional In office Support delivery
- Lead and manage the regional field-support onsite technician team, ensuring compliance with SLAs/OLAs and KPIs.
- Own hardware lifecycle management, user lifecycle management and incident escalation management across the region.
- Provide in-depth performance metrics against regional SLAs, deliver proactive guidance and assess the effectiveness of field service teams.
- Contribute to support operation manuals, documentation and the expansion of the internal knowledge base.
- Evaluate risks associated with proposed change requests,



present alternative solutions, and participate in Change Advisory Boards.
- Drive proactive service-improvement initiatives and cost-benefit analyses aligned with IT Global guidelines.

Project coordination & follow-up (small-scale initiatives across On-Site Support globally)
- Coordinate and follow up on small IT projects across On-Site Support globally, providing the organisation, tracking and focus needed to bring them to completion on time.
- Maintain clear visibility of scope, milestones, actions and risks, keeping stakeholders informed and initiatives on track.
- Apply, where relevant, Convatec's StageGate project methodology and PPM tooling to structure delivery and reporting.

Global bridge with the PMOs (primary point of liaison for OSS)
- Act as the primary global point of contact between On-Site Support and both the Digital & AI PMO and the CBS PMO — treated as equivalent interlocutors

📌 On-site Support Lead APAC (Hyderabad)
🏢 Convatec
📍 Hyderabad