Description
Job Responsibilities:
- Process daily BAU invoice and vendor payment requests accurately and efficiently, including invoice validation, completeness checks, and basic data quality review.
- Monitor shared mailboxes and daily queries, ensuring timely acknowledgment, responses, and follow-ups within agreed timelines.
- Support resolution of payment exceptions by gathering required information, following defined procedures, and escalating items that need SME/manager support.
- Maintain accurate records, trackers, and supporting documentation to ensure audit readiness and traceability of actions taken.
- Support handling of ad-hoc payment requests and priority queries as required, ensuring appropriate documentation and approvals are captured.
- Maintain process documents by highlighting gaps, suggesting updates, and supporting timely re-certifications.
- Participate in training and knowledge transfer with SMEs to learn new activities and expand process coverage over time.
- Collaborate effectively with internal stakeholders (e.g., business partners, process SMEs,



technology/support teams as required) to enable smooth invoice and payment processing.
- Contribute to process improvement and automation efforts by identifying repetitive manual steps (keying, validations, follow-ups) and sharing enhancement ideas; support testing/validation of simple rule-based automations when implemented.
- Demonstrate resilience, ownership, and professionalism in a fast-paced BAU environment with deadlines and shifting priorities, while maintaining accuracy and quality.

Required skills, capabilities & skills:
- Graduate (Accounting/Finance preferred) with 0–3 years of experience in operations, finance, or a related role.
- Good understanding of accounting concepts such as legal entity, GL accounts, and cost centers (training support will be provided).
- Robust attention to detail, commitment to accuracy, and ability to follow defined procedures and controls.
- Good verbal and

📌 Business & Ops Specialist (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru