Location

Hyderabad/Mumbai

Position OverviewSeeking a strategic and data-driven Senior Manager/Associate Director to lead workforce management operations for our India-based delivery teams. This is a key leadership role responsible for optimizing team capacity, managing resource allocation, and providing real-time visibility to senior leadership. The ideal candidate will combine operational excellence with strategic thinking to ensure our workforce meets aggressive targets while maintaining quality and compliance standards

Key Responsibilities

• Capacity Planning, Forecasting & Resource Optimization.
• Develop and maintain comprehensive capacity models for the India-based workforce across all RCM function.
• Conduct monthly, quarterly and annual capacity planning exercises; forecast resource needs based on business growth and volume projections.
• Identify and recommend optimal team structure, roles, and FTE requirements to meet SLAs and profitability targets.
• Collaborate with process owners to establish productivity benchmarks and resource allocation frameworks.




• Analyze skill gaps and create targeted upskilling plans to maximize resource utilization.
• Volume & Outflow Management a. Monitor daily/weekly/monthly inflow volumes across all RCM process lines (patient demographics, claims, coding, AR, etc.).
• Track outflow metrics and turnaround times; identify bottlenecks and implement mitigation strategies.
• Establish and maintain SLA compliance dashboards with real-time visibility into process metrics.
• Prepare variance analyses and root-cause assessments for volume/quality deviations.
• Recommend process improvements and resource reallocations based on volume trends.
• Headcount & Staffing Oversight
• Manage overall headcount budgets and FTE utilization across the India center.
• Track hiring plans, onboarding timelines, and attrition rates; proactively address staffing shortfalls.
• Coordinate with HR and recruitment on talent pipeline development, especi

📌 Director (Hyderabad)
🏢 Infinx
📍 Hyderabad