Job DescriptionJob TitleExecutive - Customer Engagement (Agency)LocationNashikDepartmentOperationsFunctionOperations - AgencyReporting toManagerBand5Key Responsibilities
· Managing office administration assets and upkeep of the same.
· Agents Contracting
· Current Business Processing
· Banking of Initial & Renewal Premium
· Managing Petty cash & vendor payments
· Retention of Surrender Requests
· Execution of all Service Requests - Post Policy Issuance
· Reverting on customer queries and complaints
· Maintaining high NPS Scores
· Life and Health Claims processing
· Handling compliance issues.
· Audit Rating
Measure of Success:
• Service to Delight- 3Days
• Customer Engagement - 70%
• Surrender Retention - 68%
• NPS-85
• 100% Banking with 24 hours.
• Vendor payment TAT should be < 10 days
• Surrender Requests
📌 Executive - Customer Engagement (Agency) (India)
🏢 Axis Max Life Insurance
📍 India
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