Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹ 8 LPA

Education: Bachelor's Degree Mandatory

Responsibilities

• Monitor daily call performance, quality, and productivity of the team

• Ensure SLA, KPI, and client targets are consistently achieved

• Conduct regular coaching sessions, call audits, and performance reviews

• Handle customer escalations and critical cases effectively

• Monitor and control shrinkage and attrition levels

• Prepare daily and weekly team performance reports

• Maintain high customer satisfaction and service quality standards

Requirements
• Minimum 5 years of experience in any BPO Inbound Voice





• Minimum 2 years of proven experience managing a customer service team

• Inbound call or chat experience is mandatory

• Strong knowledge of shrinkage and attrition management

• Excellent leadership, communication, and problem-solving skills

Benefits
• Cab Service Provided – Safe and convenient transportation for employees.

• Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.

• Positive Work Culture – Supportive and employee-friendly workplace.

• Annual Salary Hike – Performance-based salary increments every year.

• Performance Bonus – Additional incentives based on company and individual performance.

• Job Security – Stable and long-term career chance.

📌 Team Lead – BPO (India)
🏢 advenxa
📍 India