As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

We encourage candidates from all backgrounds to apply.

Career Level - IC1

Responsibilities displayed in the job posting

Basic Qualifications:

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A minimum of 0-2 year experience and a bachelor's degree including:

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An academic qualification in computer science engineering, information systems, software engineering, or a related field.

Preferred Qualifications:

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0-2 year experience in application support,



client/customer support, incident management, problem management and change management.

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Knowledge on SQL,

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Readiness to work during the shift from 5.30PM to 2.30AM IST.

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Outstanding interpersonal abilities and adapt at productive communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.

Responsibilities
Customer issue resolution: Troubleshoot and resolve technical issues reported by customers within defined SLAs.
· Incident management: Own support cases from initial investigation through resolution and closure, providing timely updates.
· Technical troubleshooting: Analyze logs, error messages, configurations, and system behavior to identify root causes.
· Issue reproduction: Reproduce reported problems in test environments when possibl

📌 Support Engineer 1 (Bengaluru)
🏢 Oracle
📍 Bengaluru