As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

We encourage candidates from all backgrounds to apply.

Career Level - IC1

Basic Qualifications:

• A minimum of 0-2 year experience and a bachelor's degree including:

• An academic qualification in computer science engineering, information systems, software engineering, or a related field.

Preferred Qualifications:

• 0-2 year experience in application support, client/customer support, incident management,



problem management and change management.

• Knowledge on SQL,

• Readiness to work during the shift from 5.30PM to 2.30AM IST.

• Outstanding interpersonal abilities and adapt at effective communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.

Responsibilities
• Customer issue resolution: Troubleshoot and resolve technical issues reported by customers within defined SLAs.
• Incident management: Own support cases from initial investigation through resolution and closure, providing timely updates.
• Technical troubleshooting: Analyze logs, error messages, configurations, and system behavior to identify root causes.
• Issue reproduction: Reproduce reported problems in test environments when possible and document findings clearly.

• Escalatio

📌 Support Engineer 1 (Bengaluru)
🏢 Oracle
📍 Bengaluru