Support Engineer
Department: Global Services
Employment Type: Full Time
Location: Chennai, IND
Reporting To: François Cuillerier

Description
You’re an excellent candidate for Bizzdesign because you …

• Live in Chennai and can commute to the office 3-4 days per week

• Speak fluent English and can explain technical concepts clearly

• Have 2-4 years of SaaS application support experience and are willing to work flexible shifts to support customers across global time zones

About the role

This role is designed to help customers successfully use and troubleshoot our software as their first point of contact for technical support.

You will diagnose questions and challenges, dive into our Documentation and Knowledge Base (KB), and deliver fast, accurate solutions.

When challenges get more complex, you’ll step in with clear, structured guidance and direct communication, and connect to customers live if required. If needed, you will escalate requests to our experts within the team or to R&D; teams to keep improving our platforms.





This role is part of our Customer Success organization and focuses on technical customer support and incident resolution.

What will you do

• Support customers around the world in getting the most from our platforms

• Log and document incidents accurately in Jira to ensure explicit ownership and follow-up

• Use our Knowledge Base to troubleshoot efficiently and deliver faster solutions

• Share your expertise and insights to strengthen our internal knowledge

• Keep customers informed through proactive, transparent communication throughout the resolution process

• Collaborate with colleagues across our international team to resolve complex issues and continuously improve the customer experience

What we are looking for

• Hold a bachelor’s or master’s degree in IT or a related field

• Have 2–4 years of SaaS application support experience, with a strong understanding of IT systems and a structured troubleshooting approach

• Communicate clear

📌 Support Engineer (Chennai)
🏢 Bizzdesign
📍 Chennai