Position Summary:
This role will establish a broader Service Now workplace within the People + Culture function to deliver efficient and consistent HR services.

The role focuses on transitioning People + Culture processes from email-based requests and shared mailboxes into a structured, user-friendly ticketing system. This will improve visibility, speed, consistency, and the overall employee experience.

The role will also provide technical support to the P&C; team and contribute to the ongoing enhancement and automation of HR processes. Ultimately, the intellectual property developed through the Service Now environment will support greater employee and leader self-service and automation of HR processes.

Key Responsibilities:
HR Service Delivery Enablement: Support the delivery of HR services through the Service Now platform. Help transition P&C; processes from shared mailboxes into Service Now. Ensure employee requests are easy to submit, track, and resolve. Improve visibility and consistency of HR service delivery.
System Configuration & Support:



Configure and maintain HR service request forms, workflows, and knowledge content. Support day-to-day system use and troubleshoot issues. Manage user access and permissions to ensure appropriate access. Maintain data quality and system integrity.
Continuous Improvement: Work with P&C; teams to simplify and standardise HR processes. Identify opportunities to improve efficiency, reduce manual work, and enhance user experience. Support automation of common HR requests. Monitor service performance and recommend improvements.
Partnership with the Broader IDT Team: Work closely with the broader Visy IDT Service Now team on system changes and enhancements. Support upgrades, testing, and release activities. Ensure alignment with system standards, governance, and security requirements.
Reporting & Insights: Support reporting and dashboards to track HR service performance. Provide insights into request volumes, response times, and

📌 Servicenow Developer (Hyderabad)
🏢 Visy India
📍 Hyderabad