Position: Senior Engineer - SAP S/4HANA Key User QM

Department: QHSE

Location: Chennai, India

Job Summary: We are looking for a highly motivated SAP S/4HANA Key User – Quality Management to support our Quality Global Lead Functions and play a key role in shaping and strengthening our Quality Management System (QMS) landscape. The role acts as a primary bridge between business users and IT, ensuring system reliability, process harmonization, high-quality data, and continuous improvement across global quality processes.

Key Responsibilities:

As an SAP S/4HANA Key User – Quality Management, you will:

• Act as the primary subject matter expert (SME) for SAP S/4HANA Quality Management

• Provide first-level end-user support and resolve system-related issues

• Drive continuous improvement of quality-related systems and processes

• Support global harmonization of quality processes and system usage

• Implement current functionalities, system changes, and updates

• Train end users and key stakeholders on system functionalities

• Collaborate closely with business, IT,



and Quality teams globally

Key Tasks

1. First-Level End User Support (SAP S/4HANA – Quality Management)

• Receive, process, and assign incoming system support tickets

• Troubleshoot system errors and support system customizing activities

• Provide daily operational support to Quality Management users

• Organize and deliver training for new and existing users

2. Continuous Improvement & System Development

• Gather and coordinate business inputs for IT system requirements

• Track business requirements throughout the full lifecycle

• Create, execute, and document test scenarios

• Coordinate and support User Acceptance Testing (UAT)

• Develop training materials and conduct training sessions

• Identify relevant end-user groups and plan targeted training programs

• Create, manage, and follow up on system implementation plans

• Establish, support, and facilitate Super User communities

Professiona

📌 Senior Engineer (India)
🏢 Nordex Group
📍 India