Key Roles & Responsibilities – Service Manager | Jawa 2-Wheeler

1. Service Operations Management
- Manage overall workshop and service centre operations.
- Ensure smooth vehicle reception, service, repair, and delivery.
- Maintain proper workflow and bay utilisation.

2. Customer Service & Satisfaction
- Ensure excellent customer service and timely vehicle delivery.
- Handle customer complaints and service-related escalations.
- Improve customer satisfaction and retention.

3. Team Management
- Lead and motivate service advisors, technicians, and support staff.
- Monitor team productivity and work quality.
- Provide technical and process guidance to the service team.

4. Service Quality & TAT
- Ensure repairs are completed correctly and within the committed time.
- Monitor first-time-right and repeat repair cases.
- Maintain manufacturer service standards and safety procedures.

5. Revenue & Business Growth




- Achieve monthly service revenue and profitability targets.
- Improve labour sales, parts sales, and service package opportunities.
- Monitor workshop productivity and cost control.

6. Reporting & Coordination
- Review daily, weekly, and monthly service performance.
- Maintain service-related reports, KPIs, and customer feedback.
- Coordinate with Parts, Sales, Warranty, and Jawa regional teams.

· Job Location: Salem

· Interested Candidates may apply through WhatsApp and Mail also.

· Contact Person: Divya.R – HRM

· Number: (phone hidden)

· Mail: [email protected]

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Service Manager (Salem)
🏢 Sri Lakshmi Groups
📍 Salem