Roles and Responsibilities
- Team Management: Lead, mentor, and manage a team of customer service or concierge executives to keep them motivated.
- Performance Tracking: Monitor daily team productivity and track targets against set benchmarks and SLAs.
- Report Preparation: Maintain daily and weekly operational dashboards and performance reports for management.
- Escalation Resolution: Handle complex customer complaints and escalations quickly to ensure high satisfaction.
- Shift Flexibility: Manage operations seamlessly across rotational shifts and rotational weeks off.

Preferred Candidate Skills
- Team Leadership: Minimum 2 years of experience as a Team Leader managing customer service or concierge teams.
- Communication Skills: Excellent verbal and written communication skills to handle premium clients and stakeholders.
- Analytical Skills:



Positive problem-solving abilities and proficiency in Microsoft Office tools like Excel and PowerPoint.
- Operations Domain: Prior experience managing Voice, Chat, Email, or Premium Hospitality/Concierge workflows.
- People Management: Strong interpersonal skills to handle team engagement, feedback sessions, and reduce attrition.

Location: Mumbai western line

Working Days/Shifts: Rotational

Notice Period Preference: Immediate joiners or candidates with up to 30 days notice preferred.

Education Criteria: Graduate preferred.

If you are interested kindly share your cv's with [email protected]

Regards

Akshaya Balaji.

Sr. Consultant Recruitment & Client Relationship

Sapwood Ventures Pvt LTd

Contact:(phone hidden)

Mail to: [email protected]

📌 Team Leader (Mumbai)
🏢 Sapwood Ventures
📍 Mumbai