• Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners)
• Manage project execution end-to-end — timelines, quality, cost discipline, profitability
• Own client interaction — status reporting, expectation setting, issue resolution
• Lead report writing and presentations — translate data into clear, actionable recommendations
• Track and follow up on billing and collections for assigned projects
• Spot project risks early and drive corrective action
• Manage and mentor junior team members — allocate work, review output, give feedback.
• Hold accountability for project bottom-line (revenue, cost, margin)
Requirements
• End to end Primary research experience is mandatory (Design, Administration & Analysis)
• Robust in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced)
• Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.
• Strong analytical and quantitative/qualitative research skills
• Effective communication and storytelling — ability to simplify data for client audiences
• Business understanding — sees client's larger business context, not just project scope
• Customer management — handles difficult clients situations, builds long-term relationships
• Team management and mentoring (basic level — delegation, follow-up, feedback)
• Stakeholder management — comfortable with ambiguity and change
• Collaboration — works well across project teams
• Planning — manages multiple projects/deliverables in parallel