Req ID: 387695

NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Web Design UX/UI Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Senior Service Design Expert

Role Overview

We are looking for a Senior Service Design Expert to lead the design and transformation of end-to-end services across digital and physical touchpoints. The role sits at the intersection of business strategy, customer and employee experience, technology, operations, and AI-enabled transformation.

The ideal candidate combines strategic thinking with hands-on Service Design expertise, translating complex business and user needs into journeys, service blueprints, future-state experiences, operating models, prototypes, and measurable outcomes.

Key Responsibilities

• Lead Service Design engagements from discovery through concept, validation, and implementation.

• Define service vision, experience principles,



target-state journeys, and transformation opportunities.

• Plan and conduct research with customers, employees, and business stakeholders.

• Create personas, Jobs-to-be-Done, customer/employee journeys, service blueprints, and ecosystem maps.

• Identify pain points, moments that matter, operational dependencies, and service improvement opportunities.

• Design future-state services across web, mobile, workplace, assisted, conversational, and AI-enabled channels.

• Identify opportunities for GenAI, AI Agents, automation, personalization, intelligent routing, proactive support, and decision assistance.

• Facilitate executive workshops, co-creation sessions, design sprints, and stakeholder alignment activities.

• Collaborate with UX, Product, Technology, Data, AI, Operations, and Business teams.

• Define experience metrics, XLAs, KPIs, and continuous improvement mechanisms.

• Present recomme

📌 Web Design UX/UI Advisor (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru