NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Manager - Account/Delivery Management to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:
- Responsible for SLA’s & KPI’s
- Responsible for customer/stakeholder relationship management.
- Analyses the problem with the team and counterparts and suggest a solution
- Responsible for Service Improvement plans and Continuous improvement plans.
- Responsible for Cost Savings and Productivity Improvement initiatives
- Participate in business/people related projects
- Demonstrates exceptional organizational skills.
- Demonstrates ability and success working in a team workplace.
- Exhibits passion and alignment with our vision, values & operating principles.
- Provide cross functional support
- Managing 24x7 Operations
- Responsible for the performance of the teams, team leads
- Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
- Responsible for upskilling / cross skilling team members
- People attrition management.
Requirements for this role include:
- Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
- Sound Industry Domain Knowledge
- Strong Communication & Presentation skills
- People Management skills
- Stakeholder management.
- Budget / Cost pyramid management
- Transition management
- Project management
- Exceptional listening abilities and detail oriented
- Demonstrates the ability to multi-task.
- Ability to work in heterogeneous environment
- Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.