Greeting From IntoucCX:

Hiring: Customer Service Associate (Chat process).

Location: Hyderabad

Work Mode: Work From Office (WFO)

Channel: International Chat Process

Language: English We are hiring customer service associates for our

international chat process

Key Responsibilities For Chat Process:
- Handled customer queries through chat and written communication in a professional and timely manner.
- Managed multiple customer chats simultaneously while maintaining accuracy and service quality.
- Understood customer requirements and provided appropriate solutions based on products and services.
- Maintained a high level of customer satisfaction through effective communication and problem resolution.
- Demonstrated robust English written and verbal communication skills.
- Maintained accurate customer information and updated CRM/customer records as required.
- Followed company SOPs, quality standards, and data privacy guidelines while handling customer interactions.
- Efficiently handled customer complaints, requests, and escalations while maintaining a professional approach.




- Consistently met productivity, quality, response-time, and customer-service targets.

* Handling Duel Chat or Triple Chats

* If you have relevant experience in duel chat handling you can directly walkin for the interview

Eligibility Criteria: Education: 10+2 (Mandatory), Diploma (3 years), Undergraduates, BE/B.Tech, or Graduates (any stream)

Experience: Minimum 1 to 2 yrs experience required Excellent in Verbal and Written Communication

Immediate joiners preferred

Benefits: Salary package up to 3.5 to 4 LPA Only International chat exp be will considered.

5 Days Working 2 Rotational Offs Rotational Shifts 2-Way Free Cab Facility

How to Apply Interested candidates can:

Email your resume to: [email protected]

Call to this number (phone hidden) for a quick Response. OR WhatsApp your resume to (phone hidden)

Don't Forget to write HR Shaheen Sultana on your resume While Scanning

📌 Walk in Drive For International Non Voice Process-Imm Joiner-Only Exp (Hyderabad)
🏢 IntouchCX
📍 Hyderabad