POSITION SUMMARY

Aspire Lifestyles (www.aspirelifestyles.com [https://www.aspirelifestyles.com])
is part of International SOS, a leading travel, medical and security assistance
company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small
Finance Bank, VISA, Standard
Chartered Bank, HSBC, Tata Motors EV, YES bank, Bandhan Bank, Club Mahindra etc.
To directly lead, coordinate and drive the bespoke fulfilment of requests and
services to the highest level of quality. To
drive performance with a mind-set of creating the best possible experience to
all users of our Service Delivery unit. To
enable the delivery of white glove service to affluent and high net worth
segments across the globe.

KEY RESPONSIBILITIES

Client & Service Focused

* Drives high touch of service across all service delivery channels (Phone,
chat, email, web, and so on).
* Has complete understanding of all clients contractual agreements and
translate these into standard operating
* procedures and specific workflows.

Quality





* Works closely with the Partnership Development team to ensure all offers and
advantages are operationalized
* Manages all escalations and complaints with the appropriate priority and
diligence.
* Ensures call and case quality compliance.

People Management

* Ensures that resource requirements are well understood for the purpose of
financial planning and recruitment.
* Supports the recruitment process as directed by the Head of Service Delivery.
* Managers, coaches and motivates direct reports, ensuring that they are well
trained on their duties

Audits and Compliance

* Drives preparations for Aspire Lifestyles Service Delivery audits whether of
an internal or external nature
* Ensures that BCP and DR protocols are followed during any threat to business
(rapid escalation)

Other Duties

* Works within and promote all International SOSs policies, procedures and
corporate values.
* Development and enhancement of these important areas of our business.
* Undertak

📌 Assistant Service Delivery Manager (Mumbai)
🏢 International Sos
📍 Mumbai