In the Worldwide Returns & ReCommerce (WW R&R;) group at Amazon, we are dedicated
to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects –
to benefit our customers, company, and environment. We are an agile and
inclusive organization that constantly innovates to create long-term value by
investing in our people and our planet, not simply focusing on the bottom line.

WW R&R; includes business, product, operations, data, and software engineering
teams, who together manage the lifecycle of returned and damaged products. In WW
R&R;, you will partner across these teams to help customers get the most value
out of Amazon’s products; improve the customer returns experience; and reduce
defects, waste, and cost in reverse logistics processes. You will be a leader, a
builder, and an owner, collaborating cross-functionally with technical,
operations, and business teams to design scalable and automated solutions to
customer problems.

Refunds Experience is a charter of WW R&R; that is dedicated to providing the
best-in-class refunds experience to customers,



by prioritizing faster refunds
and ensuring 100% completeness. We strive to build a solid enforcement function
to preserve CX, mitigate risk & avoid policy abuse.

We are looking for a seasoned Program Leader who has a passion for working in
cross-functional environments, strong communication skills (verbal & written) in
addition to proven program management experience. Join us if you want the
opportunity to make a big impact in a quickly growing team that can make a big
difference in the customers' journey with Amazon.

Amazon is Earth’s most customer-centric company and in WW R&R;, the Earth is our
customer too. Come join us and innovate with the Amazon Worldwide Returns &
ReCommerce.

Key job responsibilities
In this role, you will:
Create vision, disambiguate complex problem spaces, roadmap, and execution
across a suite of refund programs to improve customer trust
Develop worldwide mechanisms with huge

📌 Senior Program Manager, Refunds CX, WW Refunds Experience (Hyderabad)
🏢 Amazon
📍 Hyderabad