Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more
agile, productive, resilient, and secure. The Zscaler Zero Trust Exchange™️
platform protects thousands of customers from cyberattacks and data loss by
securely connecting users, devices, and applications in any location.
Distributed across 160+ public exchanges globally and thousands of private
exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest
in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native
enterprise where human potential is amplified by machine intelligence to solve
the world’s hardest security challenges. Driven by deep customer obsession, we
are committed to the mission, outcome, and to each other. We bring these
commitments to life through three core behaviors: ownership and collaboration,
trust through outcomes and impact, and a challenge culture with ongoing
feedback. Ready to make an impact at the company pioneering security
transformation in the AI era? Join us at Zscaler.

Role





We are looking for an Product Support Engineer III to join our team. This is a
Hybrid role based out of Mohali, reporting to the Manager in the Customer
Success department. In this role, you will play an integral part in solving
critical technical challenges faced by client-facing teams, driving customer
value, and enhancing operational efficiency. By leveraging data, market
insights, and cross-functional collaboration, you will facilitate smooth
technical resolutions and deliver exceptional experiences for Zscaler customers.

What you’ll do (Role Expectations)

* Engaging with customers on escalated support issues or important customer
situations

* Participating in a 24x7 Support Operation and 24x7 on-call rotation

* Working with Engineering and assisting the customer with testing or
troubleshooting

* Reproducing customer issues to verify problems and provide feedback to
Engineering and Operations teams

* Cr

📌 Product Support Engineer III (Sahibzada Ajit Singh Nagar)
🏢 Zscaler
📍 Sahibzada Ajit Singh Nagar