Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications
to adapt features, manage releases, and ensure system stability. Use standard
tools, APIs, and low-code platforms to align solutions with business needs while
preserving compatibility and performance.
Must have skills : ServiceNow IT Operations Management (ITOM)
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary

We are seeking an experienced ServiceNow IT Operations Management (ITOM)
Developer/Consultant to design, implement, and support ServiceNow ITOM
solutions. The ideal candidate will have hands-on experience with Discovery,
Service Mapping, Event Management, CMDB, and cloud infrastructure integrations.
This role involves collaborating with infrastructure, cloud, and application
teams to improve operational visibility, automate IT processes, and ensure the
accuracy of enterprise configuration data.

Key Responsibilities
Design, develop, configure,



and maintain ServiceNow ITOM solutions.
Implement and support ITOM modules, including Discovery, Service Mapping, Event
Management, Cloud Management, and CMDB.
Configure and maintain MID Servers for Discovery and integrations.
Develop and optimize Discovery schedules, patterns, probes, and sensors.
Build and maintain Service Maps to provide end-to-end visibility of business
services.
Configure Event Management, alert correlation, and automated remediation
workflows.
Ensure CMDB health, data governance, reconciliation, and normalization best
practices.
Integrate ServiceNow ITOM with monitoring and observability tools such as
Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Zabbix, or Nagios.
Develop integrations using REST APIs, SOAP web services, IntegrationHub, and
Scripted APIs.
Create and customize Business Rules, Client Scripts, Script Includes, UI
Policies, Flow Designer workflows, and ACLs.
Trouble

📌 Packaged/SaaS Application Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad