Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work You will work closely
with the hotel’s front office and transportation teams to ensure that all guest
arrivals and departures are managed efficiently. You will greet guests at the
airport, assist with transportation, including assistance with luggage, and
provide a seamless transfer to the hotel. As a Front Office-Airport
Representative, you’re not just greeting and assisting guests upon arrival and
departure - you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Warm Welcome: Greet guests at the airport, assist with luggage, and ensure
smooth transportation to and from the hotel.
* VIP & Special Services: Deliver personalized service for VIPs, group
arrivals, and guests with special requests.
* Logistics Coordination:



Manage transportation schedules and collaborate with
hotel teams to ensure timely arrivals and departures.
* Issue Resolution: Quickly address travel-related issues like delays or lost
luggage, ensuring minimal guest disruption.
* Transparent Communication: Relay guest preferences and updates across departments
to guarantee a seamless experience.

QUALIFICATIONS

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

* Experience in guest service or hospitality, ide

📌 Front Office Associate-Airport Representative (Pune)
🏢 HILTON
📍 Pune