Our Opening and Your Responsibilities

• Serve as the primary L3 incident owner and escalation lead for assigned products; manage endto-end technical resolution for high-severity incidents.
• Lead incident triage and cross-team coordination; act as incident commander or triage lead as needed.
• Investigate, troubleshoot, root cause, and resolve complex technical issues across distributed client-server environments.
• Manage and support backup, archive, and restore processes for application data and system configurations.
• Create, maintain, and curate support artifacts such as knowledge base articles, troubleshooting guides, diagnostic scripts, runbooks, and known error records.
• Liaise with Support groups, Market Organizations, Product Owners, R&D;, and Customers to ensure timely resolution, change implementation, and product quality improvements.
• Mentor, train, and upskill junior engineers; drive continuous improvement of support processes and technical capabilities across the team.
• Support market organizations in customer projects, both in office and off-site,



including system architecture proposals, implementation plans, installations, configuration, and validation activities.
• Provide pre-sales technical guidance and contribute to solution design for customer deployments.
• Support product testing, issue reproducibility, fix/patch verification, validation, and release readiness activities.
• Produce technical documentation and training materials for internal teams, market organizations, and customers.
• Participate in on-call rotations and be available for critical escalations as required.
• Prepare and deliver training for market organizations and end customers.

What You Need to Succeed

• Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Work Experience: 5+ years of hands-on experience in technical support, L3 application support,
• systems engineering, or similar roles; experience i

📌 Test Engineer Professional (Coimbatore)
🏢 Mettler Toledo
📍 Coimbatore