Req ID: 379043
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies- Microsoft Teams and Exchange Online
• A customer-centric approach with a focus on delivering high-quality support.• Strong verbal and written communication skills,
with the ability to explain technical concepts to end users• Understanding their requirements and creating a positive client experience throughout the total client journey.• Flexible working in shifts supporting 24X7 or US business hours steady state operations.• Individuals understand their own area and can perform all facets of their role. Valuable analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.• Works on abstract and complex problems requiring evaluation of intangible variables.• Integrates trends, data and information into plans, deliverables and recommendations.• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. • Regularly exercises discretion and independent judgment on technical matters.• Good working kn