Skill required: Next Generation Customer Operations - Customer Service
Technology
Designation: Inbound Sales Representative New Assoc - Voice
Qualifications:Any Graduation
Years of Experience:0-1 Year
About Accenture
Accenture is a global professional services company with leading capabilities in
digital, cloud and security.Combining unmatched experience and specialized
skills across more than 40 industries, we offer Strategy and Consulting,
Technology and Operations services, and Accenture Song— all powered by the
world’s largest network of Advanced Technology and Intelligent Operations
centers. Our 784,000 people deliver on the promise of technology and human
ingenuity every day, serving clients in more than 120 countries. We embrace the
power of change to create value and shared success for our clients, people,
shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and
help us in managing/ resolving customers query, handling escalations and
complaints of the dissatisfied customers & giving best resolutions. You will
also be responsible for closing the fault and complaints within SLA s.We are
seeking a detail-oriented and customer-focused professional to join our HR
Contact Center team within the Next Generation Customer Operations process. This
role is dedicated to enhancing employee and customer service through structured
and optimized processes. You will be responsible for handling queries from
employees, customers, and vendors of our client organizations while ensuring
seamless, personalized interactions. The role requires robust communication and
service skills to manage a blended support process with 60-70% of interactions
handled via calls and the remaining volume divided between emails and chats.
Deliver services primarily catering to the US region, requiring night shift
availability as per IST. Strong problem-solving and critical/logical thinking
abilities are essentia