IT Support Engineer
Application Deadline: 30 November 2026
Department: IS - Service Delivery
Employment Type: Permanent - Full Time
Location: India/Mumbai
Reporting To: IS Operations Manager, APAC
Compensation: Rs500,000 - Rs700,000 / year
Description
ROLE TITLE: IT Support Engineer
FUNCTION: IT Operations
REGION: Asia Pacific
REPORTING: IS Operations Manager, APAC
LOCATION: India
ROLE PURPOSE
The Level 2 IT Support Engineer is responsible for resolving incidents and fulfilling service requests, ensuring adherence to predefined processes, procedures and guidelines to meet customer needs.
This position is an exciting prospect to work with best of breed technologies in a fast paced, vibrant working environment. The role provides a great opportunity for building and developing current skills, as well as opportunities to collaborate with colleagues abroad on technology-based projects.
Key Responsibilities
MAIN RESPONSIBILITIES
· Utilise the ITSM platform (ServiceNow) to resolve Level 2 incidents and fulfill service requests within SLA.
· Install, configure, diagnose,
repair, maintain and upgrade IT hardware and supporting applications to ensure optimal performance while managing stakeholder expectations.
· Administer and support Windows 11, MS Azure Suite (including Entra, Defender, Autopilot), PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JD Edwards and other Oracle cloud-based applications.
· Manage and maintain accurate IT hardware, software and licence data for all assets under their remit.
· Manage the hardware asset lifecycle, hardware procurement processes and vendors to ensure assets are available and delivered in a timely manner.
· Work with Dell and HP hardware and peripherals, including imaging and support for both onsite and remote field-based devices.
· Order, configure and support Apple and Android devices.
· Administer local printers and video conferencing solutions.
· Support the Infrastructure Management team to ensure server,
📌 IT Support Engineer (India)
🏢 Glory
📍 India