Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role




We are seeking a Customer Success skilled who will manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption. This role focuses on delivering an exceptional customer experience by overseeing service performance, driving improvements, resolving escalations, and guiding customers across connectivity, cloud, cybersecurity, IoT, SD-WAN and other telecom services. The individual will be responsible for customer engagement across multiple global regions, support contract commitments, and contribute to financial performance through commercial awareness and service optimisation.What you’ll do

Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS).
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public s

📌 Customer Success Manager-Deputy Manager-Bangalore (Pune)
🏢 Vodafone
📍 Pune