About Amenify
Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more. Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. Amenify was founded in 2017 in San Francisco and has raised $25M to date.

We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: https://www.amenify.com/about-us

About the Role
Amenify is seeking a strategic, execution-focused Director – Operations / Product to lead and scale our night-shift operations while partnering closely with leadership on product strategy, process automation, and operational excellence.
This role is ideal for a hands-on leader who can bridge day-to-day operational execution with long-term product thinking.



You will be responsible for improving service quality, customer experience, provider performance, response times, and operational efficiency while translating frontline insights into product improvements.
You will work closely with customer support, operations, product, engineering, and leadership teams to identify bottlenecks, build scalable workflows, improve internal tools, and ensure the night operations team consistently delivers high-quality service.

Key Responsibilities
Lead, manage, and scale night-shift operations teams across multiple functions.
Ensure solid execution against key operational KPIs, including service quality, response time, fulfillment rate, issue resolution, customer satisfaction, provider performance, and SLA adherence.
Build scalable operational processes, workflows, playbooks, and escalation systems.
Drive continuous improvements in customer experience, provider experience, service reliab

📌 Director- Operations/ Product (Gurugram)
🏢 Amenify
📍 Gurugram