Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work As a Duty Manager,
you will be responsible for overseeing the hotel’s daily operations, ensuring
that all departments work together seamlessly to deliver outstanding guest
service. Your leadership and problem-solving skills will be key in providing a
positive guest experience and ensuring smooth hotel operations. As a Duty
Manager, you’re not just overseeing hotel operations in the absence of the
General Manager – you’re spreading the light and warmth of hospitality by
delivering memorable experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Manage daily hotel operations: Oversee the overall functioning of the
property, including front desk, staffing, room inventory, guest service, and
policy compliance
* Delight our guests: Bring an upbeat and friendly attitude to all guest
interactions, respond promptly to inquiries,



and resolve any issues in a
friendly, efficient manner
* Assist across departments: Step in to support operational roles as needed,
including bell service or front desk coverage during breaks or high-volume
periods
* Monitor the property: Conduct walkthroughs to assess safety, security, and
service quality, addressing issues promptly
* Facilitate team knowledge: Provide regular updates and training to ensure
the team is well-informed of hotel offerings, services, and local attractions
* Track and improve performance: Monitor guest satisfaction metrics (e.g.,
SALT, Revinate), identify trends, and implement improvements as needed
* Inspire and develop the team: Supervise and support team members, monitor
performance, provide coaching, and foster a positive and productive work
workplace

QUALIFICATIONS

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member

📌 Duty Manager (Chennai)
🏢 HILTON
📍 Chennai