Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams. Assists customers with routine software updates, upgrades, configuration, and incident remediation and begins to educate customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions with some supervision. Performs problem analysis with some guidance, providing documented technical solutions ready for customers to implement, test, and maintain. Begins to leverage customer insights to identify current service offerings and learns to deliver presentations and assists in consulting with clients on solutions with guidance.

Responsibilities

Key Responsibilities
Technical Leadership:
-Applies basic understanding of product features, tools,



and configurations to provide guidance to customers.
-Begins to specialize in a set of Oracle technologies, products, and best practices, staying updated with industry trends and advancements.
-Completes assigned tasks to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership.
Service Delivery:
-Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, under some supervision.
-Independently assists customers with routine software updates, upgrades, configuration, and incident remediation, seeking assistance when needed.
-Begins to analyze new issues encountered by customers by learning to perform thorough technical root cause investigations.
-Provides post-project lessons learned from technology implementation or project.
Global Customer Engagement & Educatio

📌 Advanced Services Engineer 2 (India)
🏢 Oracle
📍 India