Roles & Responsibilities

• Own the overall customer relationship from an operations and delivery perspective.
• Lead product transfer activities (Factory Transfer / Site Transfer) for seamless production transition.
• Develop, track, and drive overall NPI project timelines, milestones, and deliverables.
• Manage customer demand planning, production ramp-up, and delivery commitments.
• Plan manufacturing capacity, resources, and production readiness to meet customer requirements.
• Coordinate cross-functional teams including Purchasing, Planning, Warehouse, Production, Logistics, and Customer Service.
• Drive manufacturing readiness, factory readiness, and infrastructure readiness before mass production.
• Lead CAPEX planning, approval coordination, and manufacturing resource planning.
• Monitor project budgets, schedules,



and operational costs to ensure business targets are achieved.
• Identify project risks, implement mitigation plans, and drive issue resolution across functions.
• Ensure on-time execution of NPI milestones from prototype builds through mass production.
• Implement NPI security controls, including controlled access and confidential build management.
• Ensure customer intellectual property (IP) protection and compliance with security requirements.
• Coordinate customer communications, progress reviews, and status reporting throughout the project lifecycle.
• Drive continuous improvement in NPI execution, manufacturing efficiency, quality, cost, and on-time delivery through cross-functional collaboration.

📌 Operation Program Manager (India)
🏢 Larsen and Toubro
📍 India