In this Role, you will work for Customer Success of the Consumer Behavior and insights Practice in India. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a robust sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
Core Responsibilities
Lead and Manage a strong customer success delivery team
Support the India Sales organization and clients with best in class methodologies, deliverables and technical needs
Driving expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP
Support the India Customer Success lead in managing the P&L; of the practice area including W&S; and T&E; budgets
Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet India revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Lead and enable industry and thought leadership efforts from the Brand and Media Practice
Core KPIs
Team Engagement and Retention
Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
Regional Revenue for the Practice Area
Drive repeat sales, renewals
Ensure all delivery schedules are optimized to meet quarterly revenue targets
NPS
Ensure sufficient response
📌 Director - Quantitative Research (Mumbai)
🏢 Nielseniq
📍 Mumbai
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