Req ID: 375548
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Developer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Key Responsibilities:
Develop, configure, and customize applications on the ServiceNow platform
Implement and optimize workflow automation using Flow Designer and workflows
Build and maintain self-service password reset (SSPR) solutions
Design and manage knowledge bases for IT policies and FAQs
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence
Create and maintain Service Catalog items, record producers, and request workflows
Develop scripts using Business Rules, Script Includes, UI Policies, and Client Scripts
Integrate ServiceNow with external systems via REST/SOAP APIs
Collaborate with business stakeholders to gather requirements and deliver solutions
Support platform upgrades, enhancements, and bug fixes





Required Skills & Qualifications
6+ years of experience in ServiceNow development
Solid knowledge of:
ITSM modules (Incident, Problem, Change, Request)
Flow Designer and Workflow Editor
Service Catalog and Knowledge Management
Hands-on experience with:
Password Reset automation
Workflow automation use cases
IT policies/FAQ implementation
Ticket triage and routing mechanisms
Proficiency in JavaScript and ServiceNow Glide APIs
Experience in integration technologies (REST, SOAP, MID Server)
Understanding of Agile/Scrum methodologies

Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with Virtual Agent or chatbot implementations
Exposure to Predictive Intelligence / AI-based routing
Basic knowledge of CMDB and ITOM

Soft Skills
Good analytical and problem-solving skills
Strong communication and teamwork abilities
Abili

📌 ServiceNow Developer (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru