Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow
of information across multiple stakeholders to resolve any potential issues that
impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and
should be able to communicate clearly in the written and oral form. She/he
should be able to come up with process improvements drive them through
completion.

Key job responsibilities
- Managing a shift, constantly identifying opportunities to improve team
performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance
and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and
internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant
owners and following through on resolutions.




· Ability to pull data from numerous databases (using Excel, Access, SQL and/or
other data management systems) and to perform ad hoc reporting and analysis, as
needed, is a plus.
Basic Qualifications: - 1+ years of employee and performance management
experience
- Bachelor's degree or equivalent
- 2+ years of performance metrics, process improvement or lean techniques
experience Preferred Qualifications: - 1+ years of performance metrics, process
improvement or lean techniques experience
- Bachelor's degree in business, engineering, operations, supply chain,
transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
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📌 Area Manager, Sort center (Gurugram)
🏢 Amazon
📍 Gurugram