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Position Summary
Join athenahealth's Patient Experience (PEX) division as a Product Manager for the Patient Messaging Zone in Bangalore. In this role, you will own a defined product area within Patient Messaging, driving the roadmap for AI-enabled communication capabilities that help patients and care teams connect efficiently and safely. You will work closely with engineering, data science, UX, and analytics teams to deliver messaging experiences that are usable, trustworthy, and grounded in responsible use of AI. This role partners closely with US-based product peers and reports to the Zone's product leadership in Bangalore.
About the Team
The Patient Messaging Zone brings together Product Management, Engineering, UX, Product Analytics, Data Science, and Patient Safety partners to improve how patients and provider staff communicate. The team is expanding its use of AI to reduce staff burden while keeping patients safe and informed.



This role will help shape product decisions for an assigned area within that portfolio, working in close partnership with the Bangalore development organization and US stakeholders.
Essential Job Responsibilities
Product Strategy & AI-Enabled Delivery
Define and manage the product strategy and roadmap for an assigned area within Patient Messaging.
Learn users' workflows (patients, front-desk/clinical staff) and propose AI-enabled solutions that reduce friction and improve response times.
Collaborate with data science and engineering to shape AI features ensuring they are measurable and appropriate for patient-facing communication.
Define expected behavior for AI-enabled capabilities, including guardrails for trust, explainability, escalation to a human, and handling of low-confidence outputs.
Write explicit user stories, acceptance criteria, and product requirements that support engineering delivery, including requi

📌 Product Manager, Patient Messaging (Bengaluru)
🏢 Athenahealth
📍 Bengaluru