In this role, you focus on ensuring that CRM data is always up-to-date and key
users receive timely support. You work closely with the local Sales managers and
global CRM core team to ensure value creation through productive CRM usage. You
play a key role in enabling data-driven development and supporting countries in
using CRM.
Key responsibilities
* Support the country sales and marketing team key users in day-to-day Veeva
CRM activities and act as the local business admin across multiple Countries.
* Perform local level admin and configuration tasks, troubleshooting and bug
fixing issues across the platforms and associated integrations and change
requests.
* Act as SME for CRM, digital asset management and marketing automation related
technical and business operations topics.
* Create training materials to support end-user adoption
* Assess, monitor and continuously drive user adoption towards CRM and agreed
ways of working, and promote digital customer engagement.
* Tailor CRM (and Power BI) reports for local use, identify and resolve data
anomalies,
maintaining high data integrity
* Enable and support tracking of key metrics for commercial and medical
excellence
* Contribute and implement applicable business rules within the systems, in
cross-functional collaboration with Sales, marketing and medical teams
* Contribute to the rollout of customer engagement platform capabilities across
multiple Countries, and support business objective realization through
unified processes and associated data
* Identify and implement improvements to streamline operations and enhance
efficiency.
* Support the business stakeholders in e.g. segmentation & targeting exercises
and their implementation and adoption within the applicable platforms
What we expect
* Applicable education with minimum of 3-5 years of operational / technical
experience on cloud-based Customer Engagement platforms / systems. Knowledge
on pharmaceutical industry specific solutions cons