Role Description: The Accounts Receivable Dispute Management Specialist will
handle and resolve disputes related to customer accounts, including billing
discrepancies, rental charges, and payment issues. This role requires a detailed
understanding of rental agreements and charges, as well as the ability to
communicate effectively with customers and internal teams to ensure accurate and
timely resolution of disputes.

Job Description:

* Investigate and address disputes related to rental charges, late fees,
deposit returns, and billing errors.

* Analyze rental agreements, invoices, and payment records to identify
discrepancies and resolve issues.

* Communicate with customers to clarify disputes and negotiate resolutions.

* Maintain comprehensive records of dispute cases, resolutions, and related
communications.

* Ensure accurate and up-to-date documentation in the company’s accounting and
rental management systems.

* Work closely with the Customer Service, Rental Operations, and Billing teams
to gather information and resolve disputes efficiently.





* Provide regular updates and reports on dispute status and resolution progress
to management.

* Identify patterns in disputes and recommend improvements to billing practices
and rental processes.

* Participate in initiatives to enhance overall customer satisfaction and
operational efficiency.

* Deliver exceptional service by addressing and resolving disputes
professionally and promptly.

* Build and maintain positive relationships with customers to ensure their
continued satisfaction.

* Ensure adherence to company policies, rental agreements, and legal
requirements related to accounts receivable and dispute management.

* Monitor accuracy in all billing and payment transactions.

Skills and Experience:

* Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR
Reconciliation.

* Willing to work in Night Shifts is mandatory.
* Solid ability to multi-task and customer service oriented
* Strong anal

📌 Accounting Services Associate III (India)
🏢 Conduent
📍 India