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Job Description
Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
Client Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools.
Collaboration: Work closely with technical teams for integrations and customisations when required.
Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance m