The Talecaller is responsible for making outbound and receiving inbound calls to communicate with customers and prospects, explain services, and address queries in a clear and courteous manner. Day-to-day tasks include following call scripts, maintaining call logs, updating customer information in the system, and meeting call volume and quality targets. The role involves coordinating with internal teams to resolve customer issues, scheduling follow-ups, and sharing feedback gathered from calls to improve processes. The Talecaller is expected to maintain professionalism, adhere to company policies, and ensure a positive experience during every interaction. This is a full-time, on-site role based in Noida.
Professional Skills
• Positive communication skills
• Active listening